One of the things that has always made me crazy is the labeling of customer service and sales as a so called “soft” skills blackberry app world deutsch download kostenlos.
If customer service and sales are so “soft” then why is it so “HARD” to get your service technicians and sales team to put really good “soft” skills into practice Galaxy s5 is currently not available?
I often wonder, “Who was the dunderhead, that coined this term?”
My best guess is that it was probably a person who had a very strong technical skill-set that had failed to develop equally strong customer service skills dragonball herunterladen. This person (probably a guy) then trying to justify this weakness, downplayed the importance by labeling the uber-important skills of customer service, sales and communication as “soft”, which implies that their not very important audio von website downloaden online.
But let me tell you… Continue reading “Why Hard Fails & Soft Succeeds”