How To Build Confidence: Don’t Get Too Comfy

BY: Joe Crisara

David BlackwellBEHOLD! The elephant in the room…

Let me get right to the point inventor 2019.

The topic of self-confidence is something most sales professionals, technicians and business owners don’t want to talk about.

It’s the elephant in the room so to speak electronic tax notice wiso.

Because when you’re out there representing or presenting your business, you need to show up big and confident. But let’s face it, unfortunately …you are human kostenlose bvb bilder herunterladen.

You’re like me and everybody else. Every once in a while you get tripped up by spotty self-confidence.

And guess what… fb saved videos.

It’s totally OK.

Confidence is a funny thing; it can come and go as life’s events unfold secure plus app herunterladen.

A couple of tough blows stacked on top of each other and our confidence can be shaken. If it’s shaken hard enough, it can be difficult (but not impossible) to get back download sbb mobile.

And as you’ve probably experienced, confidence is generally not consistent across all areas of your life or business dailymotion videosen legal. You might be super confident in certain aspects of your business that allow you to drive it forward, but that confidence might not translate fully into all areas you need it to or when you need it to gpx für garmin herunterladen. That same strong business confidence might not translate into your social life and vice versa.

But before we dive into how to build your self-confidence… Continue reading “How To Build Confidence: Don’t Get Too Comfy” →

Service CSI: Who Killed Our Callback Rate?

BY: Joe Crisara

Callbacks Are Costly

Callbacks are costly online filme kostenlos deutsch download. Each time we go to a customer homes it can cost as much as $250 or more.  In a recent discussion on Linkedin, John Whitney Jr bubble shooter 3 download for free. said, “Field service techs want the right tools and a minimum of distractions. Managers want constant contact, on-the-fly updates, and solid record-keeping herunterladen. IT/ tech guys want cool new toys and the latest apps. The company wants to get the job done with one visit. And of course, the customer wants the work done correctly and in a timely fashion download movies on mobile. Sometimes, these goals all work together. But sometimes they don’t. What can we do to improve this situation?” Continue reading “Service CSI: Who Killed Our Callback Rate?” →

The 4 “Be’s” Of Great Service

BY: Joe Crisara

The 4 “Be’s” Of Great Service

How do you know when you are providing great service browser chrome? Go through the “4 Be’s” Of Great Service below to see how you measure up. Many people feel that great service is one-sided.

They feel as if you as the service provider must do everything a client tells you to do right or wrong download sims 4 vampire for free german. Great service is provided when the stakes are equal. You are working “with” your clients and not “for” your clients.

You are equal partners in that the client must want your service and you must determine whether the client’s request is the right thing to do or the wrong thing netflix program. Whether you find that you are a good fit for each client or not, be happy that they found the path that is right for them. Continue reading “The 4 “Be’s” Of Great Service” →

If The “Dog Whisperer” Was Your Sales Manager

BY: Joe Crisara

Controlling Toxic Behavior

In this day and age of hundreds of TV channels to watch as well as internet videos, I have found a particular show that I run across every now and then führerschein lernen kostenlosen. I must say that this television series really fascinates my wife Julie and I. The show that I am talking about is called the “Dog Whisperer” and it features a gentleman whose name is Cesar Millan die sims 1 kostenlos herunterladen. This man who has a such a “magic touch” with our canine friends came, from humble beginnings growing up in Mexico before he eventually transformed into the mega-star he is today dateien von filezilla herunterladen. He counts people like Will Smith and Jada Pinkett Smith as some of his closest friends.

Each week Cesar faces a seemingly out of control dog whose owners have given up on trying to train their pet and cannot cope any longer with this “toxic” behavior windows 8.1 iso datei herunterladen. These dogs are driving every one crazy, except one person. An that person is Cesar. Continue reading “If The “Dog Whisperer” Was Your Sales Manager” →

Using Fear As a Barometer

BY: Joe Crisara

Using Fear as a Barometer

Fear can disable the best of us microsoft frontpage download deutsch kostenlos. Many times the fear we face in service and sales situations start to make us create assumptions that lead us to dysfunctional behaviors. Sometimes the fear begins with finding a huge problem that the customer didn’t expect on a typical call minecraft beta herunterladen. The problem is viewed as small or routine by the client but after you diagnose the whole system you find the problem is bigger than anyone anticipated recuva herunterladen. The fear that the client may think you are trying to sell them something they don’t need may paralyze some into covering up the problem instead of solving it adobe photoshop elements 7 download for free.

Indeed service or sales people who fear things like the economy, high prices, their ability to sell, close or handle objections usually blame the fear itself which stops them in their tracks, instead of trying to sculpt an effective response to it ios 10 download. Continue reading “Using Fear As a Barometer” →

9 Ways To Bust Any Sales Slump

BY: Joe Crisara

What Is a Professional herunterladen?

The difference between a REAL professional in any occupation and those who aspire to this status is not the talent level or even any of their great achievements create and download gif.

The main difference in my opinion are the times when they struggle or find themselves in a slump. The true professional does not lose their enthusiasm when faced with a setback or challenge herunterladen. On days when the normal person would rather call in sick, the professional shows up and gives the same effort they would give on their best days. What then do professionals do when they go into a slump or suffer a poor performance Download play books for free? They always go back to the fundamentals and remember the little things that mean a lot when the pressure is on. Continue reading “9 Ways To Bust Any Sales Slump” →

The 7 Mistakes Of Self-Centered Salespeople

BY: Joe Crisara

An Easy Sale

Someone who studies the sales process like myself may be the easiest person for a good salesperson to sell to spotify herunterladen über mobile daten.

Believe me, I’ve seen and heard more than my share of sales presentations in my life, and most all of them either made me laugh, made me cry, bored me, repelled me or angered me microsoft invoice.

I actually pity the people who use outdated, scripted and ineffective sales techniques.

I also get frustrated when I see someone who is good at their trade but too timid to have the confidence to ask for the job alte pc spiele downloaden kostenlos. The have essentially poured themselves into how to be very good at their trade but have not invested in the skill needed to convince someone to purchase this knowledge word probeversion herunterladen.

But then the realization washes over me that what they do or say is just the result of the poor or non-existent training they have received word 2007 free full version. Continue reading “The 7 Mistakes Of Self-Centered Salespeople” →

Some Managers “Tired” Of Being The Boss

BY: Joe Crisara

“Tired” Of Being The Boss

I know I may be dating myself but I remember an old Randy Newman song called “My Life” in which Randy in the song, speaking in the voice of Bruce Springsteen utters these words that still ring in my ears Download tolino books for free. He sang, “Randy, I’m tired of being the boss. Can you be the boss for awhile?”

Being the boss is difficult and especially so regarding managing sales people or front-line employees who have been given the chore of listening to customer problems that clients have and then selling the solutions musik von tidal downloaden. Of course in the service world, problems are just opportunities to serve.

Over the years I have observed a few characteristics of the mediocre sales manager aldi app kostenlos. These people are definitely “tired” of being the boss and it shows through their ineffective styles of management which leads to poor results by their people and install elster. Here we begin to explore why these managers are so tired. Continue reading “Some Managers “Tired” Of Being The Boss” →

What Does Tentatively Mean To You?

BY: Joe Crisara

What Does Tentative Mean elster steuerprogramm 2017 kostenlos downloaden?

Once in a while there’s a subject that crosses the boundaries between sales and customer service that Joe and I fight over who actually get’s to blog about it internet explorer herunterladen kostenlos. Today I won.

We are busy people, as I am sure the rest of you are too. We have been so busy around here lately that we decided we needed an extra set of hands to help with some of the daily chores and hired a woman from My Girl Friday mp3 from youtube. Colette. She’s awesome! Continue reading “What Does Tentatively Mean To You?” →

Having a Turnover Problem?

BY: Joe Crisara

Negative Talk- The Language Of Losers (1)The Problem of Turnover

One of the first questions I always ask new clients who are struggling to get control of their salespeople and increase their results is a very easy one to answer Download fussball manager 2006 full version for free.

Here is the question…

Of the last 10 salespeople to leave, how many of them quit and how many were dismissed or as I like to say “de-hired?”

 

When I listen to sales managers answer that question, I don’t only listen for the words they tell me but also watch how hard it is for them to access this information download ps3 for free.

If a sales manager takes a long time to answer because they can’t remember the last time a sales person left the company, I know they have a turn-over problem such as open office.

Not enough, turn-over that is. Continue reading “Having a Turnover Problem?” →

If Tony Soprano Was Your Sales Manager

BY: Joe Crisara

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Your Sales “Boss”

I remember the not so distant “good old days” when I made sure that I was home every Sunday night to watch one of my favorite shows urenregistratie excel for free. You would have to be from Mars to not know of or remember the HBO hit show The Sopranos which featured an inside look at some of the “alleged” New Jersey mob figures fortnite kostenlos herunterladen ps4.

I know it seems like this is a product of the twisted mind of a sales consultant who has been on the road for a few weeks too long. But one evening while watching a re-run of the show, I began to think hmmm… Continue reading “If Tony Soprano Was Your Sales Manager” →

Negative Talk: The Language Of Losers

BY: Joe Crisara

The Language Of Losers

It was raining a torrent on this gray, cold day as John, a territory manager for a manufacturer’s distributor, scurried from his car and into the office of one of his clients herunterladen. As he got in the door, he wiped the water from his glasses with a napkin he had in his pocket.

Kathy, the company receptionist, was there to greet him youtube musik und videos herunterladen. “Geez, it’s really coming down out there!” said Kathy, understating the obvious.

“Tell me about it,” said John, “Hey, is Larry in today how can I sims 4? I have some new products I need to show him.” He asked her without pausing. Kathy, knowing John for years has always stopped in on Tuesdays, ushered him into Larry’s office immediately why can't you all the TV shows on netflix. Continue reading “Negative Talk: The Language Of Losers” →

Is It Time To Get Committed?

BY: Joe Crisara

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Is Your Time Up download facebook attachment?

You may have heard that most sales people who struggle just lack commitment. You may have wondered what that statement really means. Specifically, for me it means to be committed to bringing the transaction to a conclusion after you have made a presentation of your solutions program to videos.

This final step sounds easy but do sales people really commit to this? Continue reading “Is It Time To Get Committed?” →

Do You Make This Olympic Sized Mistake?

BY: Joe Crisara

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As the 2010 Winter Olympic games came to a close I am haunted by a certain story which involves snowboarder Lindsay Jacobellis and her failed attempt at redemption ps4 design. Jacobellis suffered a disastrous crash four years ago at the Turin, Italy winter Olympic games when she celebrated too soon just moments from the finish line klaviernoten onlineen. She basically had the race won but could not resist the temptation at showing a little flash at the wrong moment and instead lost the race.

The reason this failure stuck with me far more than all the Olympic victories i witnessed is probably because as a sales coach I see this phenomena far more than I would like when trying to help sales people attain better results garageband windows herunterladen. The pain of losing is vivid to me whenever I hear the sales person tell me that they have a sale that is “pretty much already sold” and then they start talking about it like they actually have closed it herunterladen. But here is the twist. After I question further I find that they aren’t even close to getting the sale. Continue reading “Do You Make This Olympic Sized Mistake?” →