Wait, There’s An App for That?

BY: Joe Crisara

Apps that translate the field to the customer save time and make the tech’s job a whole lot easier word downloaden kostenlos vollversion.

Welcome to 2017, where smart technology is wearable and apps are everywhere lol herunterladen kostenlos. While it’s true that contractors have been getting along just fine for years without being completely connected to their phones, there is a lot of software out there that aims to lessen some of the burdens and annoyances that technicians face on and off the field by streamlining some of the processes and making customers more accessible zoom herunterladen schweiz. This month we wanted to showcase some apps that incorporate functions like scheduling, building customer relationships, troubleshooting, GPS mapping — basically anything that eliminates paperwork, saves time and makes a job run smoother herunterladen.

Jobi App

jobi is a field service software that provides contractors with a platform to manage and grow their business, right from their phone menschen herunterladen. From scheduling to dispatch, price packaging to invoices, GPS mapping to sales metrics and much more — jobi has compiled the tools contractors need to get the job done right sendung mit der maus kostenlos herunterladen. Jobi also comes with a homeowner app to stay connected with customers on the go. Users can generate more sales on the same number of calls and create a steady revenue stream windows 8.1 for free.

The jobi app features the functions service contractors need to get the job done, including:

• Schedule service calls and dispatch opportunities adblock plus für firefox download kostenlos.
• Track technicians in the field and find the fastest route via GPS mapping.
• View current sales and set sales goals on real-time dashboard address book.
• Create premium, mid-range and economy choices in one click.
• Scan credit cards and capture signatures all in the app.
• Record audio during service calls for training purposes and to improve customer satisfaction csv passeding ing.
• Import and export to QuickBooks to keep all transactions in sync.
• Create on-the-fly digital invoices for individual products and services.
• Get branded homeowners app to stay connected with customers.
• Customers can track service plans, warranties and service history right from their phones.
• Make remote presentations and share with all decision-makers.
• Easily track purchasing trends on the real-time results dashboard.

Contractors using the app and Service Level Option Maker report an average 378 percent increase in revenue from the same amount of calls. Using jobi’s built-in price level option creator (Platinum, Gold, Silver as well as various warranty plans and more) gives customers a choice of repairs or solutions. One user account is free and plans are affordable for service contracting businesses of all sizes.

Visit jobi.pro for more information.

Continue reading “Wait, There’s An App for That?”

Why Your Team Is Under-Performing

BY: Joe Crisara

We all know that employee download cloud pbx. The one that shows up late every day. The one that takes hour-long lunches. The one who always has an excuse for why something didn’t get done or why they lost a sale download youtube videos windows phone. But sometimes, it’s hard to diagnose and even harder to fix. After all, no one is perfect and everyone has bad days. So how can you truly know who is slacking, and what can you do about it fluidsim download for free german? As the business owner of a contracting company, this could take form in the following visible symptoms…

  • Trucks trashed with garbage every night iphone xs bilder herunterladen.
  • Service tickets filled out poorly or not at all.
  • No money collected on repair calls.
  • Traffic tickets or accidents.
  • Broken inventory and parts lol launcher herunterladen.
  • Poor quality work below the standards the tech normally has set.
  • High absentee rate or showing up late consistently.
  • No communication with other team members basecamp voor mac.

Why It’s Happening

Everybody has eventually faced a personal crisis in their lives. For some, these emotional turning points can manifest itself in bad behavior at work afstandmeten routeen. Sometimes stress, as a result of catastrophic changes in the personal or professional lives of your people, can show up in different ways. For most of us, that reflects the level of quality that goes into our work solitär kartenspiel kostenlosen.

Continue reading “Why Your Team Is Under-Performing”

‘Verbal Packaging’— Key to Creating Higher Value

BY: Joe Crisara

In the world of service, the words you use to describe what you do are just as important to your profitability as the actual work you do video auf iphoneen.

Providing real value and solutions, and operating from a place of what I call “pure motive” service are key to my philosophy of running a smooth business mahjong kostenlos herunterladen windows 10. To do this you must transform your business from transactional-based to relationship-based. One of the best strategies to make this change is by using what I call verbal packaging hitman pro free windows 10.

Words Matter
Verbal packaging is about changing your use of words. Are words important? If not, why is there a multi-billion dollar advertising industry mahjong titans download kostenlos? Why are some politicians so much more successful than others? Why do some business executives close difficult deals on a regular basis while others almost never make the sale where can I high sierra? A lot of it has to do with using language to portray value proposition and connect with customers on a deeper level.

As service professionals, you’re going into people’s personal space, so the words you use makes the difference between them writing the check or not geschützte video streams downloaden.

Just about everybody who calls a service technician to their house wants to have the work done. People aren’t calling their plumber or HVAC guy as a practical joke download app without app store. As service professionals, you’re going into people’s personal space, so the words you use makes the difference between them writing the check or not download jave.

Strong Words VS. Weak Words

Without consciously thinking about it, we make word choices that carry an attitude and an energy all the time docplayer documents. As service providers, we can say that there are strong words and weak words. Let’s look at a few examples and compare their effectiveness.

Continue reading “‘Verbal Packaging’— Key to Creating Higher Value”

7 New Solutions to Help Your Clients Automate Their Home

BY: Joe Crisara

As a service professional, the concept of “pure motive service” means constantly offering the customer the most choices possible and knowing that you are truly offering things which are beneficial and will improve their quality of life willy werkel free full version. Besides the standard machinery and components involved with plumbing, electrical and HVAC, there now exist cutting edge electronic products which enable systems and appliances in a home to be controlled through advanced pre-programming as well as in real time through wife-connected devices herunterladen. A house with many of these technological products is often called a “smart home.”

When you make the human connection, when you invest yourself in your customers and really listen, something changes zoom aufnahme downloaden. You key into the details of their wants, needs, issues and overall lifestyle. You get a sense on where they stand when it comes to convenience vs luxury vs frugality vs safety Download scrabble for free. As a top service professional offering pure motive service, you can recommend specific smart home products to different customers because you know positively that they actually would be interested in such a solution and they would benefit from it www.tfa-dostmann.de herunterladen.

TURNING UP (OR DOWN) THE HEAT

Let’s say that your customer is out all day at work, as is their spouse, and their children are at school for at least some of the day, too app spiele zumen. They want to save money on heating and cooling but also maintain a certain temperature all the time so their home climate conditions don’t get too extreme for when family members arrive back home adonis herunterladen. You might suggest a smart thermostat, which allows home owners to view, modify and change their home’s heating and cooling settings from their cellphone, from across town or even while hundreds of miles away download youtube film. Many of these can also sync to voice-interactive smart systems like Google Home, Amazon Echo and Apple Homekit.

If your customers would benefit from having a lot of control over their thermostat, then a smart thermostat would offer them true value and life improvement lootboy kostenlos downloaden. This helps them save money on fuel while still maintaining a desirable climate at all times (perhaps to avoid frozen pipes or distressed pets).

Continue reading “7 New Solutions to Help Your Clients Automate Their Home”

ContractorSelling.com Launches New Customer Service Bootcamp for Residential Service Professionals

BY: Joe Crisara

The new 3-day boot camp teaches residential service contractors how to perform the highest level of customer service to grow their business

LOS ANGELES, CALIFORNIA, MAY 30, 2017 — Joe Crisara, America’s Service Sales Coach, has created a brand new seminar to teach service professionals how to establish higher value by delivering world-class customer service herunterladen.

This course titled, “WOW Customer Service 3-Day Boot Camp” is the ultimate training seminar that coaches service professionals on how to change their thinking to grow their business download whatsapp videos for free. Attendees are transformed into company leaders that know how to increase value through great service. The seminar will take place on the following dates in Los Angeles and streaming online netflix auf tv herunterladen.

•                  Monday, July 17th – Wednesday, July 19th, 2017

•                  Monday, August 7th – Wednesday, August 9th, 2017

•                  Monday, September 11th – Wednesday, September 13th, 2017

With real world examples, objection handling and personalized recommendations – this course is incomparable to any other training program out there wie kann man sims kostenlos herunterladen. Attendees will take away the keys to create a culture of empowered employees that fuel client engagement and business development.

“Not only have my sales abilities rocked, my staff has shown consistent improvement in their numbers,” said David Mendenhall, Owner of Tri-M Plumbing app downloaden van linkedin. “More importantly, their customer service has improved exponentially!”

ContractorSelling.com teaches service professionals how increase their level of quality, reliability and customer service through enhanced communication strategies usenet.nl clienten. Attendees include service business owners, managers and technicians in the electrical, HVAC, plumbing, restoration, roofing, painting industries among many others hoe fortnite downloaden op laptop.

Continue reading “ContractorSelling.com Launches New Customer Service Bootcamp for Residential Service Professionals”

Consultant to Hold ‘Boot Camps’

BY: Joe Crisara

ContractorSelling.com is holding three-day customer service “boot camps” aimed at HVAC and plumbing contractors in Los Angeles this summer herunterladen.

Led by Joe Crisara, the sessions will explore how to change thinking to grow business. Topics will include loyalty programs, telephone campaigns and social media reviews Download free games for laptop. The sessions will take place July 17-19, Aug. 7-9 and Sept. 11-13. The sessions will be streamed live on the internet.

Contractors who that already taken the course have good things to say about it, according to program officials bebas new download.

“This is the best career investment that I have ever done,” said Rocky Cocciolo of Shamrock Heating and Cooling. “This system has truly maximized every aspect of world class service, which has had the maximum impact on my clients and personal effectiveness.”

David Mendenhall, Owner of Tri-M Plumbing, had similar comments youtube converter vollversion kostenlos downloaden.

“Not only have my sales abilities rocked, my staff has shown consistent improvement in their numbers,” Mendenhall said. “More importantly, their customer service has improved exponentially!”

Details are available by calling (877) 764-6304 or visiting www.totalimmersionsales.com/ download gta 4 for free.

Read the full article in SNIPS Magazinehttp://www.snipsmag.com/articles/92754-consultant-to-hold-boot-camps fortnite download nintendo switch.

ContractorSelling.com Launches New Customer Service Bootcamp for Residential Service Professionals

BY: Julie Crisara

LOS ANGELES, CALIFORNIA (PRWEB) MAY 30, 2017 — Joe Crisara, America’s Service Sales Coach, has created a brand new seminar to teach service professionals how to establish higher value by delivering world-class customer service iphone apps herunterladen anleitung.

This course titled, “WOW Customer Service 3-Day Boot Camp” is the ultimate training seminar that coaches service professionals on how to change their thinking to grow their business youtube herunterladen online kostenlos. Attendees are transformed into company leaders that know how to increase value through great service. The seminar will take place on the following dates in Los Angeles and streaming online vlc for free.

With real world examples, objection handling and personalized recommendations – this course is incomparable to any other training program out there wii spiele downloaden wbfs. Attendees will take away the keys to create a culture of empowered employees that fuel client engagement and business development.

“Not only have my sales abilities rocked, my staff has shown consistent improvement in their numbers,” said David Mendenhall, Owner of Tri-M Plumbing wie kann ich aus der ard mediathek downloaden. “More importantly, their customer service has improved exponentially!”

ContractorSelling.com teaches service professionals how increase their level of quality, reliability and customer service through enhanced communication strategies application pattern 2018 for free. Attendees include service business owners, managers and technicians in the electrical, HVAC, plumbing, restoration, roofing, painting industries among many others telefon klingeltöne herunterladen.

Continue reading “ContractorSelling.com Launches New Customer Service Bootcamp for Residential Service Professionals”

How to Stand Strong with Pushy Customers

BY: Julie Crisara

In the home contracting field, you will experience what I like to to call “service terrorists” herunterladen. Yes, it sounds harsh, but these folks are extremely disgruntled customers- for whatever reason- who can disrupt your day, get in your face, and make experience a temporary loss of self esteem herunterladen.

You don’t have to let this happen, there are ways of maintaining a sense of control and balance during even the most trying and emotionally reactive customer service call geburtstagsvideo whatsapp kostenlos downloaden. Unfortunately, it can be the one bad customer interaction, especially where you feel that you dropped the ball, that you’ll remember and will bother you, after you’ve had 1,000 good ones googel play store herunterladen. That’s why I am presenting to you this list of 7 tools which will aid you greatly in keeping your heading and a sense of control when dealing with highly emotional, angry, out of control customers download rtl app.

Use Pure Listening

Often, as a home contracting professional, we want to jump in and fix the problem before we’ve even heard the customer’s whole speech download veryfitpro. Maybe we assume something about a customer’s issue and jump to a conclusion. Or we decide that they don’t really know what they’re talking about Download myaudi map update. Or, we say to ourselves “I’ve heard this one before.” Let them speak first and listen completely. Have no filters in your listening. Offer no resistance herunterladen. Actively listen but don’t say a word, except the briefest acknowledgment that you’re actually on the line. Let them say everything they want to get off their chest, and then create a time buffer between them speaking and you speaking, so it doesn’t feel like you had your answer anxiously waiting to go download installer os x el capitan.

Continue reading “How to Stand Strong with Pushy Customers”

The Impact Of Lowering Your Price

BY: Joe Crisara

Will Lower Prices Sell More herunterladen?

It’s not hard to find contractors who think they are losing jobs because their competitors have a lower price than them. How many are losing jobs because they lower their price instead of standing firm hotel dash full version for free?

That is a question that is much harder to answer. Especially since most people do not want to face the truth. The truth is that you will lose far more sales with a lower price or worse yet, by lowering the price you have already given than they ever will by having a higher price than your competitors webex download kostenlos.

5 Reasons Why Lowering Your Price Could Cost Sales

1 firefox download for free german windows 10 64 bit. You Look Like Your Competitors – Do you really think that having the lowest price will make you stand out? Every other salesperson says the same thing etiketten maken downloaden. Everyone claims to have the lowest prices because they think it will get the customer’s attention. Even if it did make you stand out, it would be for the wrong reason – the very wrong reason of offering a watered-down version of what people really want etwas aus der ard mediathek downloaden.

A higher price with a more premium package is really the only way to look different from your competition. Offer something better that no one else can offer filmen op macbook air. A lower price just isn’t it.

2. It Takes Focus Off Your Customer – Price does not determine the sale; your customer does mit welche app kann ich musik herunterladen iphone. That means that your attention should be completely on them. Everything you do should help you understand and connect with your customers so that you will discover their motivation for buying vavoo pro kostenlos downloaden.

Customers search for a product that is the best solution to their problem. They understand that a product cannot be the lowest priced and still be the best jdownloader 2 download deutsch kostenlos. Making the sale requires that you find the best solution, not the cheapest.

3. It Decreases Perception Of Your Value – Before every purchase, a customer considers, “Is this worth it?” The answer depends on the value of the product, not the price. If they envision themselves using and benefiting from the product, the answer is yes and the purchase is made. Continue reading “The Impact Of Lowering Your Price”

Put Aside ‘Old School’ Service Agreement Ideas

BY: Julie Crisara

It doesn’t take long after you join or start an HVAC service business when you begin to realize that this business has a “bi-polar” disorder.  Opportunities to serve customers come sporadically in sudden bursts of either “way too busy” or “way too slow” periods sims 2 inhalte downloaden. The ability to do everything from making weekly payroll to paying your supplier’s invoices depends on a consistent supply of opportunity to perform paid service work on a daily basis herunterladen.

With that in mind, in the modern era of high performance service, a “Planned Service Agreement” program is simply the lifeblood of every company that is smart enough to have one aol download for free. So with something so important, how could so many experts have gotten this so wrong for so long?

The importance of maintaining your focus on why the program even exists is paramount to the survival of any company that wishes to sustain the program radar herunterladen.

Continue reading “Put Aside ‘Old School’ Service Agreement Ideas”

Customers Crave Options. Are Your Techs Trained to Deliver?

BY: Julie Crisara

Of course we want our team to perform at their peak performance, but it’s easy to get bogged down in all of the other operations that service managers have to deal with herunterladen. Things like customer service, sales reports, and even HR issues. It can be tempting to focus on putting out fires, and forget to get back to the root of your company’s success: employee onboarding icloud fotos op windowsen. Your company may be solid and revenue may be respectable, but failing to train employees correctly from Day One could leave your business falling short of its potential herunterladen tiptoi.

One of the really common areas for dropping the ball is when a technician arrives at the customer’s house, analyzes the problem, and quotes a simple price to do a simple fix, period herunterladen. No discussion, no explanation of the intricacies and, most importantly, no options when it comes to service.

“Looks like you need a new fan belt adobe indesign free download german. That’s $186, labor included.”

That line may sound okay to a lot of service managers, but it could be the killer to your business. What’s wrong with it download json file? You’re not giving customers what they really want: options.

Continue reading “Customers Crave Options herunterladen. Are Your Techs Trained to Deliver?”

Success is Providing More Value Than Expected

BY: Julie Crisara

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Today on the BCP Show we talk again with Joe Crisara! Joe believes that unless you are the kind of business that is convinced it has proven and real value to offer your customers, you’re never going to have the kind of sales success you deserve download all pdfs of a page. Want more sales? Focus on VALUE.

Listen to the podcast here: https://bcpshow.com/072/

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We’re Hiring at ContractorSelling.com!

BY: Julie Crisara

Our business is growing, and we’re hiring for a number of excellent positions in the ContractorSelling.com family powerpoint präsentation download kostenlos. Check out the job board today to see if you might be a good fit. Our office is located at 6167 Bristol Pkwy Los Angeles, California.

Customer Service Representative

Overview: This position will play an essential role in guiding our customers to the correct internal person as well as answering any technical questions they may have over our websites and software herunterladen. In preparation, we are searching for a self-starter with excellent people skills who is solution-driven.

Software Knowledge: Must be tech savvy and able to understand a new website and software quickly, and have prior experience selling a service kann keine filme bei netflix downloaden. Experience with Infusionsoft a plus, as well as Microsoft Office (Excel, Word, Outlook) familiar with Mac and PC.

Continue reading “We’re Hiring at ContractorSelling.com!”

The 1 Thing You Should Never Do As A Contractor

BY: Julie Crisara

Simplicity is good, and although the home contracting industry has its complexities, here is one very simple rule to go by herunterladen. If you had to boil down all of the tricks, tips and rules of running a successful home contracting business, there is one cardinal rule that rises above all the rest gmx downloaden. In the same way that you don’t touch the electrified third rail in a subway, Don’t fail to give your customers options! In other words, always be offering them options Download free motorcycle games!

A WORLD WITHOUT CHOICES?!

Imagine you walk into a super hardware store, you know, a giant, airplane hangar sized place with 20 aisles, each one way over your head and absolutely jammed with stuff amazon serien herunterladen mac. There’s electrical, plumbing, hand tools, power tools, wires, cables, lumber, gardening, siding, etc. etc, you name it. And an employee in an orange vest comes up and nudges you over to a checkout station, throws a couple 2×4’s, a claw hammer and a pack of chamois cloths on the conveyor belt and says “That’ll be $23.95” google play musik kostenlos downloaden. “Huh?” you’d be thinking.

You just walked in to the store to choose from the thousands of items and this employee comes along and tells you exactly what you’re getting at exactly what price herunterladen. That sounds like an eastern European country during the Cold War- not like the good old US of A, where we have choices and freedom, especially when it comes to our goods and services amazon prime video macbook!

Neither you nor anyone you know would go back to a hardware store that operated even remotely similar to that.

So why do some people in the home contracting industry think it’s okay to similarly offer customers no choice gratis schriftarten herunterladen?

If you don’t offer any options, choices or alternatives to your customers, it comes across as if you’re issuing a demand on them, laying down the gauntlet, putting them in a corner download simpleclub. People don’t like that feeling. You might think that they appreciate being told exactly what to do and not having to make up their mind, but a lot of people are so used to having choices that it seems crude and impolite to not be offered a variety of options for their products and services I can movies from the zdf mediathek.

3 REALLY GOOD REASONS TO OFFER YOUR CUSTOMERS CHOICES Continue reading “The 1 Thing You Should Never Do As A Contractor”

Total Immersion Sales Summit Announces Summer/ Fall 2017 Schedule

BY: Julie Crisara

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The new 5-day advanced training class for service contractors comes to Los Angeles and online via live stream

After 20 years of consulting to contractors, Joe Crisara, America’s Service Sales Coach, brings his award-winning seminar to Los Angeles emergency 4.

Total Immersion is a 5-day advanced training class that teaches service professionals how to change their thinking and grow their sales by 278%, according to a study conducted by Jobi Field Service Software download TV on pc for free. The seminar will take place on the following dates in Los Angeles and streaming online.

Continue reading “Total Immersion Sales Summit Announces Summer/ Fall 2017 Schedule”

Office Chaos: The Enemy Within

BY: Julie Crisara

There are people in the home contracting industry who think that they thrive off of chaos and disorganization audio converter for free. They just naturally go against the flow of having things being neat, clean and orderly and that a haphazard work space and fly-by-the-sea-of-your-pants approach actually makes them more productive and more successful download grim dawn. They get an adrenalized charge off of somehow finding that customer invoice under that pile of magazines at the last second, or miraculously pulling that lost transfer valve out of someone’s work boot pokémon go for free. Sadly, in more cases than not, these people are WRONG.

This completely non-systematic method of running a business is not responsible for their successes Download whatsapp for mac or windows pc. The truth is that they’re just talented, hard working and lucky enough to stay in business and make a living DESPITE their chaotic, jumbled style and surroundings, NOT BECAUSE of it disney schrift kostenlos herunterladen. Here are some powerful, incisive steps toward eliminating chaos and creating efficiency.

ORGANIZATION STARTS WITH A CHART

In a modestly sized contracting business, as is with many industries, there is not the luxury to have an incredible amount of job specialization herunterladen. The person who works reception may also make the photocopies and order the parts. The bookkeeper may also work dispatch. The HR person may sweep the floors dhl app herunterladen. It can get confusing. People may not even know exactly what their job responsibilities are or what exactly their co-workers do. You need to make an organizational chart druckvorlagen kostenlos downloaden.

Making a clear, concise chart that hangs on the wall, and can be distributed in copies around the office, will help to curtail the arguing and back-and-forth recriminations when a task needs to be done apps to video.

Make sure before putting a specific job title on the chart that there is actually the proper work environment in the office for said title, and that there is a sufficient quantity of work herunterladen.

Continue reading “Office Chaos: The Enemy Within”

Why Your Business Will Fail Without Field Service Software

BY: Julie Crisara

Nowadays there seems to be an app for everything youtube videos herunterladen mit ipad. An app to get your food delivered, make a doctor’s appointment, stream any movie, there’s even an app to help you find your soul mate. But what about your business samsung tv app downloaden?

How are you tracking your team towards the path to success? If you focus all of your efforts on putting feet in the street and fail to monitor your progress, you will undoubtedly fail mozilla firefox download chip deutsch kostenlos windows 10. Don’t fall into that trap! Check out walk-through infographic on how field service software helps contractors every step of your business.

To save yourself from these pitfalls, sign up for our new app Jobi and see how you can follow this roadmap to keep your business going strong for many years to come daily topics! Get your free 7-day trial at www.jobi.pro/trial

Continue reading “Why Your Business Will Fail Without Field Service Software”

10 Excuses Your Clients Can’t Stand to Hear

BY: Julie Crisara

Excuses are like emergency vehicle sirens card games for pc for free. They grate against our ears and if we hear them, there better be a damn good reason they’re being used. Sure there are some excuses that are completely warranted – your car really did get a flat tire, your doctor truly gave you a signed medical note, or your dog actually ate your computer flash drive atlas tien. But a great deal of the time, excuses are just made up stories meant to buy time and goodwill from our clients, and to avoid taking head-on responsibility for the shortcoming or misstep t-online mail herunterladen. In the home contracting industry, if you use the following excuses on a regular basis you will find angry clients followed by a severe drop in your company’s profitability amazon prime. It’s not too late to avoid these pitfalls- read on!

Continue reading “10 Excuses Your Clients Can’t Stand to Hear”

Joe Crisara on Pure Motive Service

BY: Julie Crisara

Summary:

Joe Crisara, America’s Service Sales Coach is a world-wide sales educator and entrepreneur. Joe has a style that has you feeling like he is a member of your family or someone you met before herunterladen. His down-to-earth, direct and impassioned approach combines 40 years of contracting experience with strong expertise in performing what he calls, “Pure Motive Service.” Thus, anticipate hearing the thunderous ring of truth from Joe, who stands apart from traditional contracting training professionals as he helps contractors achieve revenues 3-5 times greater than the average person netflix für macbook herunterladen.

Main Questions Asked:

  • What is the problem that inspired you to create Pure Motive service?
  • What is an example of a premium service def?
  • Why do some people feel bad about sales?
  • Have you noticed the tendency for service to be rushed?
  • Is recruiting tied into how your customers are being treated frei herunterladen musik?
  • What is something you would tell people about developing employees?
  • What do you think is going in business and people’s lack of drive harsefeld ls19 herunterladen?
  • What are thoughts on digital versus paper?
  • What would you want salespeople to think about for the next couple of years?

Continue reading “Joe Crisara on Pure Motive Service”

3 Surefire Ways to Discourage Employees (And Sales)

BY: Julie Crisara

As the manager of employees in the contracting industry, you have a lot of control over your people uni würzburg endnote. And I don’t just mean technically, on paper, according to the company’s organizational chart, but rather in everyday ways, psychologically and behaviorally Download tax return free of charge. You can have a huge effect on your contracting sales people and field service reps just by the way that you act and the things that you say to them on a regular basis navigation karten download kostenlos. You can encourage them or discourage them. If you discourage them, expect a decrease in morale, revenues and company reputation gratis schnittmuster herunterladen. How would you go about discouraging your employees? Here are the 3 most effective ways.

Employees on the front lines (those in-the-trenches sales people and service reps in the field) need support and encouragement to stay motivated in their job how can I roblox. They have to create relationships, make happy customers and maintain a base of clients that stays for the long haul. So, if you fail to offer the support, understanding and resources they need in these few fundamental areas, you will guarantee a slow (or speedy) descent into a failing business download from dropbox.

SEE FACELESS BLOBS, NOT DISTINCT GENERATIONS

Treat all your employees exactly the same, regardless of their age or generational cohort Download gta 4 for free for pc. Disregard the differences, among your staff, between the World War II “Greatest” generation, Baby Boomers, Gen X, Gen Y and Millennials lernwerkstatt 7 kostenlos downloaden vollversion. Treat them all generically. Do not interact and coach them based upon the fact that the WWII generation generally responds to authority, Boomers look for meaning in their work, Gen X is self-reliant and seeks life balance and Gen Y looks to be recognized for their exertion windows update einzeln herunterladen.

Throw away the knowledge that everyone’s belief system is nearly solidified by the time they turn 14. Likewise, ignore the expert advice to look at the major events that occurred during the formative years of each generation for guidance in empathizing with their fears, yearnings and aspirations itunes gekaufte titel herunterladen.

MAKE IT ABOUT MONEY, MONEY, MONEY!

2.) Act in every situation as if money is the absolute motivation behind everything your employees think, do and feel. Assume that everyone is driven primarily by a lust for financial wealth at the expense of everything else. Approach your contracting sales people and field service reps based on the assumption that any other issue or problem they have can be solved by money. They are willing to suppress any negative feelings of their work, interactions or quality of life, if you just put more money in their bank accounts.

Disregard this simple fact: If you sit employees down and offer them 4 words- money, lifestyle, recognition and challenge- and ask them to rank the words in terms of personal importance, 90% will NOT put ‘money’ in the #1 slot.

So treat your employees as two-dimensional, money-hungry buzzards instead of as the complex, variously motivated human beings that they are.

Continue reading “3 Surefire Ways to Discourage Employees (And Sales)”

How to Use Texting to Grow Your Contracting Business

BY: Julie Crisara

In the contracting industry, you use the latest tools to make your efforts the most effective Download windows media player for windows 7 for free. It’s all about taking advantage of the best technology. Why should marketing your company be any different? The basic principles of marketing may remain constant but the platforms we use change over time, and sometimes rapidly kostenlos und ohne anmeldung musik downloaden. It wasn’t all that many years ago, that Internet advertising seemed like a wild new frontier. Many folks in our industry questioned this weird, far out “World wide web,” saying that they would stick with the old tried and true methods like newspaper advertising in the Yellow Pages garmin vivoactive 3 display herunterladen. Nowadays, what contractor working today doesn’t have a website, and how many established contracting businesses only spend their advertising budget online free malwarebytes anti malware?

We’re in the same kind of evolutionary period right now with another cutting-edge technology- texting. That’s right, the same text messaging you use to send notes to friends and family from your phone can be used to significantly improve your contracting business hofer bestellsoftware herunterladen!

The first thing you need to know about text messaging (technically known as SMS) communication is that you need to make sure that those receiving your messages have subscribed to your marketing list lizenzfreie grafiken kostenlosen. They need to have “opted in”. Don’t just blast text messages to any and everybody because besides being highly frowned upon, there are actually laws against this neue android software downloaden.

To start building your text message marketing list, include a brief opt-in code, or “Text ‘Start’ to this number” on all your existing marketing and customer communications- flyers, print ads, business cards, invoices, receipts, coupons, in-house signage, vehicle signage, website, emails, social media, etc.   Continue reading “How to Use Texting to Grow Your Contracting Business”

App will tie homeowner to service contractor

BY: Julie Crisara

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A new software offering and app from Joe Crisara and the folks at ContractorSelling.com comes with what will be an increasingly important feature in the near future — they give the homeowner at least the illusion of being in control of a service call and allow the homeowner to customize his service experience Download flash player for mac. Moreover, the app, which will be custom-branded to the name of the contractor, will tie the homeowner to the contractor for repeat business.

The package, called jobi (rhymes with Bobby) can run on a smart phone, tablet or desktop and is scalable from a one-man shop up to multi-million dollar contractor win 10 games for free.

By using the software contractors can:

  • Schedule service calls and dispatch opportunities.
  • Track technicians in the field and find the fastest route via GPS mapping download wordpress pdf.
  • Get their own branded homeowner app to stay connected with customers.
  • Create premium, mid-range and economy choices in one click, proven to boost sales anno 1800 online herunterladen.
  • View sales by technician, department or task on the real-time dashboard to set goals for growth.
  • Record audio during service calls for training purposes and to improve customer satisfaction deezer app.
  • Scan credit cards using the camera on their phones.
  • Capture signatures all in the app, no paperwork.
  • Import and export to QuickBooks to keep all transactions in sync ets2 mods downloaden.
  • Create on-the-fly digital invoices for individual products and services.
  • Customers can track service plans, warranties and service history right from their phones download flash animations.
  • Make remote presentations and share with all decisions makers.
  • Easily track purchasing trends on the real-time results dashboard.
  • See key performance indicators such as closing ratio, total calls, average invoice and billable hours Download clone cd.

Joe Crisara, the founder of ContractorSelling.com and a former contractor himself, said that ContractorSelling.com has 3,800 users and about 100 of them have beta tested jobi word document for free.

Continue reading “App will tie homeowner to service contractor”

Dead Man Walking: 5 Ways to Become an Ex-Employee

BY: Julie Crisara

Everybody has a dream, and some people’s dream is getting fired android gmail anhangen. Ya know- canned, pink-slipped, see ya later alligator! Okay, I don’t know positively for sure that being let go is their dream, but observing some sales managers in the home contracting industry, it sure seems like it download music audio. I mean, if these guys weren’t trying to get cut loose then they just coincidentally happened to be doing the very same things that’ll send you out the door and down to the Unemployment office faster than you can say “Invoice attached.”

I don’t want anyone to get fired, especially if they actually like and want to keep their job facebooken windows. I have a special soft spot for people in the contracting industry, because I’ve spent decades actually working in that field and also as a consultant helping other contractors improve their business, using the things I have learned and observed over the years herunterladen. But I realized that it’s so easy and so common for seemingly bright and well-intentioned contracting sales managers to make decisions that were really detrimental- and self-destructive- in the long run without even knowing it gmx.net. It turns out, a lot of this stuff is NOT just common sense!

Instead of telling you- a current or aspiring sales manager or other supervisory position in the home plumbing, HVAC or electrical contracting field- what to do to keep your job, I’m going to tell you what to do to get fired scratch desktop herunterladen. If you don’t want to get fired, just use reverse engineering. Continue reading “Dead Man Walking: 5 Ways to Become an Ex-Employee”

The Power of the Introvert – Go From Shy to Shine

BY: Julie Crisara

The word “shy” seems to be a rather easy, catch-all term, all too often applied in sweeping statements to justify or at least explain away various potentially problematic behaviors apple music herunterladen geht nicht. That child who freezes up and runs away when spoken to by a safe and friendly stranger? “Shy.” That friend you go to parties with who seemingly won’t initiate or act on any social situation, no matter how potentially beneficial download adobe reader for mac? “Shy.” That person you try to network with in a professional manner who leaves you hanging with awkward, icy near-silence? Also, just “shy.”

But what does the word even mean amazon film kaufen herunterladen? What is shyness? When does it come out in a person’s behavior? What causes it and what can be done to change it? If you think shyness is an issue in one’s regular private life, imagine how large an impact it can have in business, especially sales fotoprogramm picasa gratis downloaden.

Continue reading “The Power of the Introvert – Go From Shy to Shine”

Do You Really Offer Premium Service?

BY: Joe Crisara

It only stands to reason that a company that considers itself a premium quality company would offer it’s customers a premium quality option for any work that it would do fotos aus icloud herunterladen auf iphone. If you agree that this is true, then you would undoubtedly be shocked to find out the staggering number of service companies that think they are a premium quality company but then fail to offer their customers the most premium option when given the opportunity to offer their services herunterladen.

Most of the resistance to offering the highest premium option stems from the fact that sales people and sometimes owners of companies “mind read” customers and assume they would not make such a purchase due to the higher investment herunterladen. The reality is that many consumers prefer to purchase quality options while spending more money to avoid the hassle of making a mistake by spending too little and receiving a poor quality product or service word student for free. Continue reading “Do You Really Offer Premium Service?”