Take Responsibility To Be Part Of The Solution

BY: Joe Crisara

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See if this sounds familiar…

You’re frustrated with the way things are going at your shop.  It seems like the harder you work, the more difficult it becomes to make a profit.  When calls come in, it seems more often than not they result in low-priced, low-level tickets… or even worse, dispatch only fees.

At times it’s hard for you to see the silver lining, and it’s even harder to imagine things improving if something doesn’t change in the near future.

Now, if that DOES sound familiar, I have two things to tell you…

Continue reading “Take Responsibility To Be Part Of The Solution”

3 Keys To Get Your Team To Take Action

BY: Joe Crisara

3 KEYS

I firmly believe that to have a successful team, you first have to understand the individual players in detail… and then use your understanding of the players to forge a winning culture.  But once you’ve taken the time to get to know each player, how do you get each individual begin to do something different, change their results and start moving in the right direction? Continue reading “3 Keys To Get Your Team To Take Action”

The Value Of Celebrating Success & Failure Evenly

BY: Joe Crisara

Celebrate succes failure

Think about one of those crazy hectic days at your shop. Your schedule is full, the phone is ringing, dispatch is buzzing, and all the trucks are rolling.

On a day like this, when everyone’s insanely busy… outside of a scheduled meeting, what sort of event would normally cause you to stop what you’re doing and talk one-on-one with one of your people?

If you can’t come up with the answer right off the top of your head, don’t worry.  Because it’s something that’s really easy to miss. Continue reading “The Value Of Celebrating Success & Failure Evenly”

Total Immersion 2-Day Advanced Class

BY: Julie Crisara

Remember, before you can attend the 2-day advanced training you have to be a graduate of the 3-day basic training prior to attending.  You can do this all in one week or by taking the basic training first and then return when you’re ready at anytime in the future.

Continue reading “Total Immersion 2-Day Advanced Class”

If Nick Saban Was Your Manager: The Recipe For a Winning Team

BY: Joe Crisara

The Recipe For a Winning Team

Now, everybody always says there’s no ‘I’ in team, but there is an ‘I’ in win, because the individuals make the team what it is, and how they think and what they do is important to the team.    

— Nick Saban

Continue reading “If Nick Saban Was Your Manager: The Recipe For a Winning Team”

If The “Dog Whisperer” Was Your Sales Manager

BY: Joe Crisara

Controlling Toxic Behavior

In this day and age of hundreds of TV channels to watch as well as internet videos, I have found a particular show that I run across every now and then. I must say that this television series really fascinates my wife Julie and I. The show that I am talking about is called the “Dog Whisperer” and it features a gentleman whose name is Cesar Millan. This man who has a such a “magic touch” with our canine friends came, from humble beginnings growing up in Mexico before he eventually transformed into the mega-star he is today. He counts people like Will Smith and Jada Pinkett Smith as some of his closest friends.

Each week Cesar faces a seemingly out of control dog whose owners have given up on trying to train their pet and cannot cope any longer with this “toxic” behavior. These dogs are driving every one crazy, except one person. An that person is Cesar. Continue reading “If The “Dog Whisperer” Was Your Sales Manager”

Having a Turnover Problem?

BY: Joe Crisara

Negative Talk- The Language Of Losers (1)The Problem of Turnover

One of the first questions I always ask new clients who are struggling to get control of their salespeople and increase their results is a very easy one to answer.

Here is the question…

Of the last 10 salespeople to leave, how many of them quit and how many were dismissed or as I like to say “de-hired?”

 

When I listen to sales managers answer that question, I don’t only listen for the words they tell me but also watch how hard it is for them to access this information.

If a sales manager takes a long time to answer because they can’t remember the last time a sales person left the company, I know they have a turn-over problem.

Not enough, turn-over that is. Continue reading “Having a Turnover Problem?”

If Tony Soprano Was Your Sales Manager

BY: Joe Crisara

Your Sales “Boss”

I remember the not so distant “good old days” when I made sure that I was home every Sunday night to watch one of my favorite shows. You would have to be from Mars to not know of or remember the HBO hit show The Sopranos which featured an inside look at some of the “alleged” New Jersey mob figures.

I know it seems like this is a product of the twisted mind of a sales consultant who has been on the road for a few weeks too long. But one evening while watching a re-run of the show, I began to think hmmm… Continue reading “If Tony Soprano Was Your Sales Manager”