See if this sounds familiar…

You’re frustrated with the way things are going at your shop.  It seems like the harder you work, the more difficult it becomes to make a profit.  When calls come in, it seems more often than not they result in low-priced, low-level tickets… or even worse, dispatch only fees.

At times it’s hard for you to see the silver lining, and it’s even harder to imagine things improving if something doesn’t change in the near future.

Now, if that DOES sound familiar, I have two things to tell you…

One… you’re not alone team viewer herunterladen mac. A lot of owners are feeling the same pain.

And two… It’s unnecessary. You don’t have to put up with it anymore. You’re not a boat without a sail bobbing around helplessly in the ocean.

YOU have the power and the ability to change this situation.

Take Ownership of the Problem – and the Solution

As a leader at your shop, the first thing you need to do is claim ownership of the problem AND the solution. You need to accept that although things might be tough, you’re not just a helpless victim of circumstance. There are things you can do to drive positive change ego shooter vollversion kostenlos deutsch.

There are companies in this industry right now who are profitable and rapidly growing. You know who they are.

How are these companies thriving while so many others are struggling so badly? Are they low balling everyone to get the business? Are they just smarter than you? Do they have some sort of secret that no one else has figured out?

No, no… and no.

The truth it that they’ve chosen to view their ability to control their own fate, their place in their market, and the competitive landscape in a whole new way.  They have taken the honor of taking responsibility for both the good results and the bad that happen smartmobil app herunterladen.

“If you change the way you look at things, the things you look at begin to change.” Wayne Dyer

Once you’ve claimed ownership of the problem and accepted that you’re not helpless, you’re ready to take control and drive revenue and growth at your company.

But where do you start? What do you change? How do you know what will work?

All fair questions. All CRUCIAL questions.

Two Ways You Can Change Your Results

There are two ways that I know of to get really good at growing your business.

The first one is the way I did it many years ago… the trial and error method.

Of course, there’s a reason it’s called the “trial and error” method xls. It’s because you try a LOT of things and you make a LOT of errors along the way.

There’s a lot of tripping and falling with this method – and a lot of skinned knees and bloody noses along the way. Not to mention the cost of all the time and money you invest while you’re figuring out what doesn’t work.

But, if you work like crazy and pay attention as you learn, trial and error can work… eventually.

The other way is to find an already existing proven process that someone else is already using successfully and learn how to use it to grow your business neue emojis 2020 herunterladen.

In this scenario, the other person has invested all the time, money, blood, sweat, and tears… and you get to use the polished, profitable system they developed along the way.  The SYSTEM is the solution not the people in it.

But even after you’ve owned the problem and chosen a system to grow your business, there’s one more ingredient to this recipe… and without this one, your chances of success are slim.

The Fuel That Makes The Machine Hum

Maybe you’ve heard this saying before…

The difference between involvement and commitment is like an eggs-and-ham breakfast: the chicken was involved – the pig was committed crunchyroll folgen downloaden.

While no one at your shop is going to wind up honey-glazed on a breakfast plate, a high level of commitment is required to make ANY system work. It doesn’t matter how good the system is… without commitment, your results will suffer.

It reminds me of a great visit I had with one of our Total Immersion clients some time ago. They had just come off of a Total Immersion training with a handful of new employees a week or so before.

At this training, I shared a lot of the same thoughts I’ve shared in this article…

You have to change the way you look at this business, commit to a new way of doing things, take the brakes off, and stick with it come hell or high water I can no longer windows updates.

On my visit, I was told the story about one of their guys who came to the training – an electrician.

This electrician really bought into the idea of changing his outlook and taking the brakes off. He decided that he was going to step out of his comfort zone and run the Total Immersion system he’d just learned to the “T” and see what happened.

You should understand that this was a guy who previously would go out to jobs, look around a bit, maybe flip a breaker, and come back with a ticket for an $89 dispatch fee or a minor repair wot german.

But not this time. Even though it was totally outside the box compared to what he normally did in a home, he committed fully the system on his next call.

The electrician did a full system diagnosis like we taught him in training, ran the full system, and presented a range of options ranging from the most premium to the most affordable just like he was taught.

The end result? He sold a repair from one of his middle options for $3,800… MUCH higher than what he usually turned in.

And the best part is that this tech was blown away by how thrilled the customer was to have been given the opportunity to choose something better than the lowest possible fix gratis schriften herunterladen.

The tech was amazed. So was his boss. But not me…

The Results Are Predictable

I’ve seen this scenario played out time and time again with the same predictable outcome…

Happier techs, happier customers, and a wealthier business.

There are only three steps to enjoying this kind of success and growth at your shop…

1. Acknowledge that you’ have the power to affect positive change
2. Use a proven process with a track record of success
3. Commit to using it no matter what

Remember that it’s an honor to take responsibility and be a part of the solution for you and your team.

So if you’re not happy with your average ticket, if your margins are a little more anemic that you’d like them to be, and if your growth has stalled… we’d like to invite you to out Total Immersion Summit coming up soon.  Go to www.tisummit.com to join us now spotify lieder herunterladen auf pc.

I firmly believe that to have a successful team, you first have to understand the individual players in detail… and then use your understanding of the players to forge a winning culture.  But once you’ve taken the time to get to know each player, how do you get each individual begin to do something different, change their results and start moving in the right direction?

As the coach, it’s up to you to create the type of work environment in which each individual, and the team can grow and improve their results.  That being said, how do you get your team to put the lessons you have taught them into action deutsche schlager 2018 kostenlos herunterladen?

It sounds like a question for the ages right?  It’s actually not as tough as it may seem… as long as you know the three keys to creating a positive difference and start moving things in an upward direction…

Key #1 – Communicate What You Want

If you were coaching a baseball team and your pitcher was struggling late in the game, would you go out to the mound and tell him how terrible he’s pitching? Or would tell him to throw strikes and let our defense take it from there?  Have you ever known a manager who gets frustrated and rants about how their people “don’t get it?”  When the results don’t come, these types of managers focus on what they are NOT getting from the team and not what they want, pure and simple whatsapp design.

Those manager’s who talk constantly to anyone who will listen that their people don’t have enough desire, they don’t focus, they’re the “wrong” people for the job, or maybe they’re just not that bright.

That kind of talk is a sure sign of a manager who is clearly communicating the wrong thing.  They are communicating everything that people do wrong and pay no attention to any gains or growth that the employee has shown in the process herunterladen.

More than likely, the problem here isn’t that your team has a learning disability. It’s far more likely that the coach of the team has a teaching disability.

We all try things that fail once in a while, but a great coach knows that the first step toward fixing team problems isn’t to blame the team or its players… but to build on some of the things we are doing correctly. The expand on and focus on the strengths of your team not the weaknesses.

Switch things up. Teach your lessons in smaller chunks or in a different environment. Sometimes you should even step out of the spotlight and let a team member who understands the subject matter teach it to their peers.

Great coaches stay focused on what they want, not on where the team falls short.

It’s an inner strength of great leaders… and one that goes a long way to building trust and credibility with your team

Key #2 – Your Ego is NOT Your Amigo

If you’re in a leadership position, you most likely got there because you have a combination of advanced skills, experience, and charisma. And you should be proud of that.

But when pride goes too far, it becomes ego – resulting in inflexibility, stubbornness, and a “my way or the highway” mentality that kills both morale and productivity. People who are truly secure and confident don’t need to prove they’re in charge, and they don’t make everything about themselves.

Strong coaches know that mistakes of the people they manage don’t mean that they’ve failed personally. They also don’t make the successes or failures of people on their team (or the team as a whole) all about themselves.

Once your team picks up on the fact that everything is about you (and they WILL pick up on it), you’ll lose them. They’ll either quit growing… or they’ll quit literally.

Instead, great coaches treat successes and failures pretty similarly. They assess both with an even keel. They find ways to repeat their successes, and ways to minimize or eliminate their failures.

A winning coach focuses on long-term sustainable success – not just the wins or losses of the day.

Remember that it’s all about the team, not you. When you make it more about you, you’re headed down a very slippery slope.

Key #3 – Create a “Safe Place” Atmosphere

When you mix several different people with different types of personalities together, sometimes there can be friction. But left unchecked, normal and occasional friction can turn into more damaging behavior like petty jealousy, personal attacks, and even bullying between team members. Needless to say, these kinds of behaviors destroy teams.

Great coaches create a “safe place” atmosphere for all members of their team by setting clear and unwavering rules about how ALL members of the team are expected to behave.

They make it clear that the team is expected to be supportive of each other at all times, and that rumors, jealousy, insults, and unconstructive criticism will not be tolerated on your team.  A great coach must insist that all team members come together in times of crisis, not fall apart.

A winning coach will not only immediately correct behavior that isn’t conducive to helping and supporting each other, but also takes the opportunity to use any slip-ups as a learning experience by pointing out more constructive ways the team member could have dealt with the situation.

Your team’s “safe zone” should promote constructive feedback and encourage your team members to behave a step above “normal behavior” when things get busy or tough.

When you’ve created a team who understands and willingly participates in treating each other “better than normal”, you’re well on your way to building a team of champions.

If you are interested in learning how to get your team to take action join us at our Performance Coaching Summit by going to www.tisummit.com and signing up today.

So how do you create an atmosphere of positive reinforcement for your team where they know that mistakes aren’t the end of the world AND that what they do well is noticed and appreciated whatsapp kostenlos downloaden huawei?

5 Simple Steps to Making Your Team “Right”

To become the kind of coach people want to follow, you need to make positive reinforcement an everyday event twitch video. Here are 5 tips for putting positive reinforcement into play…

1. Define Good Behaviors
Don’t just reward willy-nilly, according to fluid guidelines in your head bubble spiel kostenlos herunterladen. You need to define specific desirable behaviors and make sure your team knows exactly what those behaviors are.

2. Reinforce Immediately
When things get busy it’s easy to think, “Bob did something good there, but I’m really busy so I’ll tell him later.” The problem with that is busy people need to stay busy, so later never comes. Don’t miss an opportunity. Reinforce positive behaviors immediately whenever possible.

3. Be Specific
Instead of just saying, “Nice job, Steve”, be as specific as possible about the positive behavior you want to reinforce. For instance, “Steve, I’ve noticed how much more detailed his paperwork is, and it’s obvious you’re making an effort to triple-check your math lately. That makes life a lot easier for a lot of other people and I appreciate it. Good job!”

4. Don’t Overdo It
Once you get in the habit, it feels good to compliment others – but be careful not to go overboard and start complimenting everything they do. Positive reinforcement should be significant and meaningful. Surprise them with your reinforcement. Be stealthy and try to “catch” people doing something right.

5. Celebrate Victories & Challenges Evenly
Make sure you don’t get into the habit of only reinforcing positive behaviors of your top performers. Leave no one out. Your lowest performer deserves reinforcement when they improve, too.  Also don’t forget to celebrate the lessons learned when we hit a setback or roadblock.  Show you still beleive in the team and the service you offer during good times and bad.

Take some time this week, maybe even today, to start putting these 5 tips into play. If you start using positive reinforcement and making your team “right” consistently, you’ll soon notice a spike in team morale and productivity.

The truth is that your team needs a Performance Coach much more than a manager right now more than ever.  Become a manager that CREATES the change they want their team to be not just reflect it in their statistics. For more information about how to sign up for our Performance Coaching Class on how to get your team to do exactly what you’d like them to do go HERE.

Think about one of those crazy hectic days at your shop. Your schedule is full, the phone is ringing, dispatch is buzzing, and all the trucks are rolling.

On a day like this, when everyone’s insanely busy… outside of a scheduled meeting, what sort of event would normally cause you to stop what you’re doing and talk one-on-one with one of your people kalender 2019 word herunterladen?

If you can’t come up with the answer right off the top of your head, don’t worry.  Because it’s something that’s really easy to miss.

The fact is that when we’re busy and focusing on the tasks at hand, we usually don’t stop to communicate with our people unless something goes wrong bebas schriftart herunterladen. One of your people dents a truck, maybe they show up late, or they screw up on their paperwork.

If things are going right, we tend to ignore them, but if something goes wrong, we almost always stop and address it.

Maybe your first thought after reading that last statement is, “I PAY them to do it right, so I EXPECT everything to go well minecraft op macbook. Why should I stop and talk about what I pay and expect them to do?”

If that’s your thinking, then keep reading. I’m about to show you how to quickly and simply get your people to be more loyal, more fulfilled, and more productive.

Missed Opportunity

Hey, I get it. You have to deal with negative things, even when you expect things to go well. So naturally, you correct what’s wrong and the normal day to day positive stuff goes by without being discussed. The logic isn’t lost on me.

But by not taking the time to reinforce positive behavior (even if you expect it), you’re missing a massive opportunity to impact the confidence of your people, and your bottom line in a very big way.

Of course, I’m talking about using positive reinforcement to make your team “right.”  (Even in moments when most would say they’re not)

Letting your team know that whether we are celebrating a victory like completing a big job or grinding out a challenge like ordering the wrong materials, we have found the “right” system to improve.  With victories, we high five and congratulate the people involved and share it with the entire team so we can duplicate what is working.  With challenges, we can also thank the people involved for showing us what does NOT work and by the process of elimination we now know what to avoid next time.  Whether it is a victory or challenge we have all won because of what we have all learned and are more likely succeed the next time.

Here are just a few of the many benefits you’ll realize when you start making your team right when you coach. Your team members are able to quickly make a mental connection between expected behaviors and reward – be it an actual reward like a bonus or a simple, “Way to go!” from the boss.

• Positive reinforcement motivates employees to sharpen their skills and continually improve instead of just “coasting” and maintaining minimum acceptable standards of performance.
• Because of your “make right” attitude your people will now feel free to share their weaknesses instead of hiding them, because they know you will be happy to help them with challenges.
• Team members who receive positive reinforcement are more excited about their work, are more coachable, and are less likely to quit when you need them the most.

No doubt that at some time in your past, you’ve worked for a manager who believed in the exact opposite of this theory. You know, the kind of manager who hunts for things that aren’t perfect like there’s some sort of reward for them.

Using brow-beating, humiliation, and embarrassment as management tactics are the sure sign of a bad coach. This type of coach creates an atmosphere in which his people are terrified of making even the smallest, honest mistake for fear of being berated.

Great coaches know that mistakes are opportunities to teach, coach, and grow their people.

Your people need to be able to act boldly with courage and confidence to be successful. They have to be relaxed and be able to have fun with your clients in order to create a great outcome.

If they have to worry about the boss going ballistic, it kills all that enthusiasm and makes them fearful of any interaction with the coach. Great coaches don’t ignore mistakes, but they see them for what they really are… a teaching opportunity that will help the rest of the team.  A true WIN!

Share your thoughts below.  What do you do to keep an even keel and learn lessons from success and from your challenges?

If you could make one change to the way you do business that could double or triple your revenue without any type of significant investment, would you make that change prosieben videos?

I thought so!

In our last article, explained why giving options instead of ultimatums not only provides world class service to your customers, but also has the ability to dramatically increase your revenue and profit herunterladen.  Money that you need to perform “world-class” service.

Strategic Rules To Build Great Options [VIDEO]

There are 4 major strategic rules that you need to follow or hold your team accountable to every single time options are built access for free.  This way, the strategy of giving choices will be viewed as great service NOT a sales “upsell” when showing your solutions to a client.

Rule 1:  Always Give Options – You must always give 6 options when showing prices to clients for your services. If that sounds like a lot to you, it really isn’t. It’s really only 2 options for each buyer type: Premium buyers, mid-range buyers, and economical buyers. This way, after the buyer discovers what type of solution they are, they type have two choices.  The questions then becomes, “Which option do I want?” NOT “Where can I find another price to compare this to?”

Rule 2:  Default To Showing Your Premium Service First – You’re always going to build your option sheets by beginning with the most premium solution first – decreasing each one down to the most economical solution which is essentially the “band-aid solution.” We call it that because it’s the most economical way to fix the exact problem the customer called us out for and no more.

This is where the psychology comes in. You’re going to start with the most premium options to leverage a law of social psychology called The Law of Contrast.

The Law of Contrast is based on the fact that the human brain needs some sort of comparison to make judgments, especially when we’re in unfamiliar situations or  dealing with a product or service we don’t completely understand.  The old way of doing things, for instance, might involve you telling a customer that the repair on, let’s say their furnace – is going to be $400. It’s one fairly significant price, take it or leave it.

The customer thinks… “Wow. 400 bucks? That’s a lot of money for that part!”

But if you take the extra time to put thought into your solutions and create 6 unique options that fit every member of the family, you are shifting the focus onto your level of SERVICE and not the parts.

You begin by starting with the most premium solution, customers are able to better see what’s possible and they’ll tend to gravitate closer to the middle and premium options. And that’s where the opportunity to provide better service and boost your revenue intersect.

Rule 3:  Be “On-Code – The options have to be what we call “on code.”  That means that the solutions you’re providing have to be meaningful and relevant enough to resonate with the family.  The client should ask, “Is my family worth that solution?” NOT “I wonder if the parts and labor are worth that price?”

In other words, you have to take the time to get to know all about them and their specific situation.  This means becoming familiar with their challenges and victories, their first names, their habits, who they are as a person, and much more. Only then can you truly design on code solutions that are unique to that customer.

Our Total Immersion program features a simple, structured method of learning all this pertinent information in a natural, conversational way. We call them benchmarks. To learn more about Total Immersion and benchmarks, click here

Rule 4:  Diagnose Whole Systems Not Just the Problem –  You have to have do a whole system inspection to create meaningful options that work. You have to look past the immediate problem you were called out for and diagnose the system as a whole or what we call the “what else.”  The entire system from the home itself down to the smallest components that are failing.  Only then can you create options that will improve the safety, health, and comfort of your customers.  Great service is to anticipate the needs of your clients on the future and not just the current problem.

Follow the above rules and you are your way to becoming masterful at giving your clients choices.  If you are considering adopting this “options not ultimatums” strategy, we’ve created a fantastic tool that takes all the guesswork out of creating solid options that sell. It’s called The Best Ever Flat Rate Guide and you can get all the details about it here. 

By using this tool, you’ll be able to store your favorite templates, see sales reports including billable hours, conversion rate, average invoice and a whole lot more ALL in real time.  Go to www.BestEverFlatRate.com for more info or to get a free demo.

Now I want to hear from you…

Share your thoughts on what is successful for you in the comments below.