Should We Get Paid To Refer?
I recently wrote an article that was very popular about the 7 Things That Customers Never Want To Hear. In the article it stressed that clients never want to hear, “We don’t do that kind of work.” My suggestion was that we refer someone or find someone to do work for our client that we ourselves are not qualified to do. Recently a client asked a question about whether we should get paid for referrals or just provide them at no cost to our clients. Continue reading “Should We Get Paid For Referrals?”
A Sad State Indeed
With the economy seemingly in an endless loop of futility and so many people in the contracting trades struggling, it is inevitable that we reached this point in time. That, is when a consumer has a problem with their HVAC, plumbing or electrical system but they are shocked at the prices at first glance and decide to tell the proud tradesman they want to either find someone who is cheaper or put the decision to move forward on hold. Continue reading “Got Objections? Grow a Pair & Do Great Service”
I want you as a service professional to think about some of the situations where you said things to clients when you really weren’t thinking. Thinking before talking is one of the most uncommon skills that people possess in this new era of tweets, likes and post. Unfortunately, chances are pretty good that if you actually put thought into what you said you would regret it. You may have even unknowingly driven customers into frustration to the point where they silently decided to not do business with you again. Continue reading “7 Things That Customers Never Want To Hear”