There are people in the home contracting industry who think that they thrive off of chaos and disorganization. They just naturally go against the flow of having things being neat, clean and orderly and that a haphazard work space and fly-by-the-sea-of-your-pants approach actually makes them more productive and more successful. They get an adrenalized charge off of somehow finding that customer invoice under that pile of magazines at the last second, or miraculously pulling that lost transfer valve out of someone’s work boot. Sadly, in more cases than not, these people are WRONG.
This completely non-systematic method of running a business is not responsible for their successes. The truth is that they’re just talented, hard working and lucky enough to stay in business and make a living DESPITE their chaotic, jumbled style and surroundings, NOT BECAUSE of it. Here are some powerful, incisive steps toward eliminating chaos and creating efficiency.
ORGANIZATION STARTS WITH A CHART
In a modestly sized contracting business, as is with many industries, there is not the luxury to have an incredible amount of job specialization. The person who works reception may also make the photocopies and order the parts. The bookkeeper may also work dispatch. The HR person may sweep the floors. It can get confusing. People may not even know exactly what their job responsibilities are or what exactly their co-workers do. You need to make an organizational chart.
Making a clear, concise chart that hangs on the wall, and can be distributed in copies around the office, will help to curtail the arguing and back-and-forth recriminations when a task needs to be done.
Make sure before putting a specific job title on the chart that there is actually the proper work environment in the office for said title, and that there is a sufficient quantity of work.