The Relationship Between Install & Sales

By: Joe Crisara

Everyone Is Happy! (NOT)

“Everybody loves each other in our company” is the first lie of a dysfunctional team. The truth is that In all successful businesses there is a constructive conflict between all departments. Each department pushing the other to improve.

  • Marketing pushes Sales to close more of the leads they paid to get
  • Sales pushes Production or Installs to get high quality work done on-time
  • Service pushes Production to do the work with excellence so there are no call backs
  • Finance pushes ALL Departments to perform so they can pay for the whole damn thing!

No Pressure, No Good

In companies where each department does NOT pressure the other to improve, that is where business dysfunction begins. Without the pressure from someone outside your “department silo” routine under performance is tolerated. The dysfunction is an implied agreement or “quid pro quo.”

Basically each department is saying, “If you don’t go through the trash in my department then i won’t go through yours.”

The answer is to be able to systematically and constructively bring these conflicts to each other in real time so that each department can both learn and improve instead of repeating the same routine failure.

The single biggest impediment in the way of this way of this type of system is the “ego” of the person in each these department. Instead of wanting the TEAM to improve, they value shielding themselves from criticism more.

So here are the takeaways…

  • Constructive conflict between departments is GOOD for your business
  • Pressure is a healthy condition of a successful business
  • Your ego is NOT your amigo! Feed your ego or feed your wallet

 

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