See if this sounds familiar…
You’re frustrated with the way things are going at your shop. It seems like the harder you work, the more difficult it becomes to make a profit. When calls come in, it seems more often than not they result in low-priced, low-level tickets… or even worse, dispatch only fees.
At times it’s hard for you to see the silver lining, and it’s even harder to imagine things improving if something doesn’t change in the near future.
Now, if that DOES sound familiar, I have two things to tell you…
Continue reading “Take Responsibility To Be Part Of The Solution”
I firmly believe that to have a successful team, you first have to understand the individual players in detail… and then use your understanding of the players to forge a winning culture. But once you’ve taken the time to get to know each player, how do you get each individual begin to do something different, change their results and start moving in the right direction? Continue reading “3 Keys To Get Your Team To Take Action”
So how do you create an atmosphere of positive reinforcement for your team where they know that mistakes aren’t the end of the world AND that what they do well is noticed and appreciated? Continue reading “Making Your Team “Right” Even When They’re Not”
Think about one of those crazy hectic days at your shop. Your schedule is full, the phone is ringing, dispatch is buzzing, and all the trucks are rolling.
On a day like this, when everyone’s insanely busy… outside of a scheduled meeting, what sort of event would normally cause you to stop what you’re doing and talk one-on-one with one of your people?
If you can’t come up with the answer right off the top of your head, don’t worry. Because it’s something that’s really easy to miss. Continue reading “The Value Of Celebrating Success & Failure Evenly”
If you could make one change to the way you do business that could double or triple your revenue without any type of significant investment, would you make that change?
I thought so! Continue reading “4 Strategic Rules When Creating Options [VIDEO]”
Addition by Subtraction
I recently spent a rainy Saturday afternoon watching a show called “Hoarding: Buried Alive.” I really didn’t have time to sit and watch TV but I couldn’t stop watching. Once I was able to get a peak into what looked like your everyday average person’s home I found I needed to see more, like watching a train wreck. Continue reading “Step 3: Addition By Subtraction”
Is Your Service System Too Hard?
Last month we had a momentous occasion in our household. Wyatt, who just turned one in February, graduated from his first ever survival training class with the Baby Seals Swim Academy.
We watched our little one transform from being unsure and uncertain of the water and of his trainer, to being confident and courageous in and under the water. He is now willing and able to jump in the water and kick himself right back up to the top where he starts to float on his back, even while being fully clothed.
What started out for us as a safety precaution due to the new pool in our backyard turned into one of the best decisions we made so far for our little guy. We want to continue to build his confidence and his skills.