Should unlicensed contractors be arrested facebook messenger file? Watch the above video if you are a legitimate contractor and tell me that you get the feeling of pure joy from watching these characters get arrested create collage for free download chip.

Continue reading “The Hazards Of Holidays” →

Just Wanted To Thank You

“Just wanted also to drop you a note to say Thank You for the Information and Training received throughout the Boston Total Immersion class this past fall teletubbies downloaden op ipad. Upon my return I had set myself a personal goal to sell One Million Dollars by October 31^st.

Not really a bad personal goal for a 60 year old someone that had NEVER been in the HVAC business, much less In-Home Sales AND I just started in April of this year as well sharepoint app downloaden.  Well as I said to you as I departed your class to head home, thanks for changing my life.”

My Total Gross Sales April, 2012 thru October 31, 2012  $1,000,008.00

“Joe, Thank You Again for Adding The Additional Tools Into My Sales Case herunterladen. Taking your information and blending into my process has made a HUGE difference in Closing the Sale.”

“Feeling Excellent, But it will get Better

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I Was a Skeptic

When I first looked into Joe’s services, I was a skeptic tomtom radarwarner for free. I was a successful salesperson who had gone to all the HVAC sales training available and he was talking a foreign language in contrast to what I had been taught and trained on gmail kostenlos herunterladen. Joe has the “ring of truth” in what he says and I am a firm believer in his system.

Not Just a Social Gathering

His training is top notch and isn’t a “social gathering” like so many other trainings in our industry, It’s good old fashioned, roll up your sleeves, and let’s get down to business…about your business Download games for super nintendo mini. Hands down, best trainer EVER.

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Sales at Zenner & Ritter Home Services

Buffalo, New York

Should We Get Paid To Refer download kaspersky total security?

I recently wrote an article that was very popular about the 7 Things That Customers Never Want To Hear gif downloaden mac. In the article it stressed that clients never want to hear, “We don’t do that kind of work.” My suggestion was that we refer someone or find someone to do work for our client that we ourselves are not qualified to do jingle bells for free. Recently a client asked a question about whether we should get paid for referrals or just provide them at no cost to our clients. Continue reading “Should We Get Paid For Referrals?” →

A Sad State Indeed

With the economy seemingly in an endless loop of futility and so many people in the contracting trades struggling, it is inevitable that we reached this point in time download anonymously. That, is when a consumer has a problem with their HVAC, plumbing or electrical system but they are shocked at the prices at first glance and decide to tell the proud tradesman they want to either find someone who is cheaper or put the decision to move forward on hold animationen herunterladen kostenlos. Continue reading “Got Objections sims 4 items download? Grow a Pair & Do Great Service” →

Uncommon Thoughts

I want you as a service professional to think about some of the situations where you said things to clients when you really weren’t thinking Christian songs Russian for free. Thinking before talking is one of the most uncommon skills that people possess in this new era of tweets, likes and post. Unfortunately, chances are pretty good that if you actually put thought into what you said you would regret it tomtom neueste kartenversion herunterladen. You may have even unknowingly driven customers into frustration to the point where they silently decided to not do business with you again. Continue reading “7 Things That Customers Never Want To Hear” →

Self Destruction

If you were told that the “jargon” or language that your industry uses was hurting your sales, would you believe it herunterladen? Well, not only is it destroying your closing rate and average sale but it is also making it harder for you to communicate with your customer. In many cases, it is alienating them beyond the point where they can barely understand you download amazon music app.

Using industry jargon is just plain bad service. Why would a customer call you if they really wanted to learn the “inside language” of your trade prism herunterladen?

Think of the time that is wasted explaining what this jargon means. Why not just start by explaining what the problem is causing and then by explaining your solutions by saying what you will do lebenslauf kostenlos herunterladen? But this time use the “customers” language and explain what the problems are doing to harm the system. Then explain what your solution will DO, not what they are kinofilme downloaden ohne anmeldung. Continue reading “Industry Jargon: The Wrecking Ball Of Great Service” →

Band-aids Cause Callbacks

In a recent discussion on the ACCA Linkedin group, an intense discussion broke out amongst HVAC contractors about the reason some techs generate callbacks while other do not download youtube videos as mp3 mac. Callbacks are caused by techs who are NOT thorough in their diagnosis. Why are some techs very thorough and others not? That is a question for the ages ada herunterladen.

One thing I do know is that callbacks happen because techs fail to take into consideration the age, neglect, design and installation of a system and ONLY focus on the immediate problem subnautica for free. Fixing the immediate problem is a temporary solution sort of like a band-aid. It does not take into consideration the big picture issues that caused the problem in the first place cd cover. Continue reading “The “Wild Mind” Of Service Techs” →

Toughing It Out No More

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So last year, on one very cold Saturday afternoon, Julie, my wife, discovered our furnace was not working libreoffice calc herunterladen.  If we were living back in Chicago, we probably would have toughed it out through the weekend. Maybe thrown on some extra socks and snuggled up next to a cozy fire download midifiles. But we had been living in California for six years and had become accustomed to the warmer climate. We decided to call our local HVAC contractor instead of toughing it out augsburger aktienbank app herunterladen. Continue reading “New Filter Program Fetches Big Bucks” →

Paper Pushers Not Managers

The state of sales management today is getting worse than I have ever seen it Download candy camera for free. I believe this is because sales managers have been trained so inadequately that they have basically given up on the coaching aspect of their profession fotobearbeitungsprogramm photoscape kostenlos download. They have turned into glorified paper pushers and have gotten away completely from the essence of managing which is to change strategy and behavior that is not working and replace them with functional ones that do browser herunterladen kostenlos. Continue reading “Stop Pushing Paper & Start Managing” →

Do I Have To Be Perfect Download spiderman for free?

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Did I Make a Good Presentation herunterladen?

This is the question that many in the service contracting trades ask themselves after each opportunity. There are many who don’t even make a presentation a particular event in the service business herunterladen. Most simply mumble out all the facts during the course of their diagnosis and drizzle out the features and benefits early in the call as they “talk out loud” to their potential customers and then stick a price at the end of this segment herunterladen. Continue reading “Did I Make a Good Presentation?” →

The Turn-Around

One of my favorite techniques is called the “Turn-Around.” In short, this is a term that I use that means to get your prospect to reveal the logical and emotional reason they are wanting to buy your solution bücher herunterladen auf tolino. In effect “turning around” the sales situation so that the buyer sells YOU on wanting to get the work done instead of you selling THEM. Many times buyers provide a false reason so they don’t reveal too much about their situation thinking that you may use it against them to close the deal download the font. Continue reading “Can You “Turn-Around” Your Sales?” →

Do You Have a Policy Too tischkarten hochzeit kostenlos downloaden?

How many times have you heard your prospect tell you that they have a rule or policy when they purchase? You know something like, We have a rule, we never make a purchase on the first visit from a sales person süddeutsche zeitung herunterladen.  Sometimes the rules that buyers have are dysfunctional and make little sense for you or them.

Also, the rules are often broken when they meet the right sales person with the right solution barbershop herunterladen. So then the rules are only often enforced when they either don’t like the sales person or their solution. Continue reading “Do You Have a Personal Sales Constitution?” →

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“The mind is it’s own place and can make Heaven out Hell or Hell out of Heaven.” – John Milton